Expert Plumbing and Drain Ottawa

1. Information We Collect

Expert Plumbing and Drain Ottawa, 1974 Limited ("we," "us," or "our") collects information you provide directly to us, such as when you:

• Request a quote or estimate for plumbing services
• Fill out contact forms on our website
• Call our phone number for service inquiries
• Schedule appointments or consultations
• Communicate with us via email or other channels

This information may include your name, email address, phone number, physical address, and details about your plumbing needs or issues.

2. How We Use Your Information

We use the information we collect to:

• Provide plumbing services and respond to your inquiries
• Schedule appointments and coordinate service visits
• Send you estimates, invoices, and service updates
• Communicate with you about your service requests
• Improve our services and customer experience
• Comply with legal obligations and protect our rights
• Send promotional communications (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our business (such as payment processors, scheduling software, or communication tools)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of assets, or acquisition of our business
• Consent: With your explicit consent for other purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Website Analytics and Cookies

Our website may use:

• Cookies: Small files stored on your device to improve website functionality
• Analytics Tools: To understand how visitors use our website and improve user experience
• Marketing Pixels: Including Meta (Facebook) Pixel to track conversions and optimize advertising

You can control cookie settings through your browser preferences.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records may be retained for several years for warranty and reference purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Canadian Privacy Laws

As a Canadian business, we comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable. We are committed to protecting your privacy in accordance with Canadian privacy principles.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us: