Expert Plumbing and Drain Ottawa

1. Acceptance of Terms

By accessing our website, requesting services, or engaging Expert Plumbing and Drain Ottawa, 1974 Limited ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Expert Plumbing and Drain Ottawa provides professional plumbing services including but not limited to:

• Plumbing repairs and installations
• Drain cleaning and unclogging
• Bathroom renovations
• Faucet and toilet installations
• Emergency plumbing services
• Camera inspections
• High pressure cleaning

All services are subject to availability and our professional assessment of the work required.

3. Estimates and Pricing

• Estimates provided are approximate and subject to change based on actual work requirements
• Final pricing will be confirmed before work begins
• Additional work beyond the original scope requires separate authorization
• Emergency services may be subject to different pricing
• Payment is due upon completion of work unless otherwise arranged
• We accept cash, check, and electronic payments

4. Scheduling and Appointments

• Appointments are scheduled subject to availability
• We will make reasonable efforts to arrive within scheduled time windows
• Weather, traffic, or emergency calls may affect scheduling
• Customers will be notified of any significant delays
• Cancellations should be made at least 24 hours in advance when possible

5. Customer Responsibilities

Customers agree to:

• Provide accurate information about plumbing issues
• Ensure safe and reasonable access to work areas
• Clear work areas of personal belongings and obstacles
• Be present or designate an authorized representative during service
• Pay for services according to agreed terms
• Follow any maintenance recommendations provided

6. Warranties and Guarantees

• We provide warranties on our workmanship as specified in writing
• Parts and materials are covered by manufacturer warranties
• Emergency temporary repairs may have limited warranties
• Warranty claims must be reported promptly
• Warranties do not cover normal wear, misuse, or damage by others

7. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the cost of the services provided
• We are not liable for indirect, consequential, or incidental damages
• We are not responsible for pre-existing conditions or hidden problems
• Customers should maintain appropriate insurance coverage
• Some limitations may not apply in certain jurisdictions

8. Insurance and Licensing

Expert Plumbing and Drain Ottawa is fully licensed and insured. We maintain appropriate professional liability and general liability insurance. Proof of insurance and licensing is available upon request.

9. Cancellation and Refund Policy

• Service calls can be cancelled with reasonable notice
• Refunds for completed work are subject to our assessment
• Material costs may not be refundable if custom ordered
• Warranty work will be performed at no additional charge
• Disputes will be handled according to our dispute resolution process

10. Emergency Services

For emergency plumbing services:

• Emergency rates may apply for after-hours or urgent calls
• Response times are estimates and may vary
• Temporary solutions may be provided pending full repairs
• Safety is our first priority in emergency situations

11. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by Expert Plumbing and Drain Ottawa or our licensors and is protected by copyright and trademark laws.

12. Privacy

Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information.

13. Dispute Resolution

In the event of a dispute:

• We encourage direct communication to resolve issues
• Disputes will be governed by Ontario law
• Legal proceedings must be initiated in Ottawa, Ontario
• We may seek mediation before litigation

14. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or equipment failures.

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Changes to Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of any changes.

17. Contact Information

For questions about these terms or our services, please contact us: